I personally hate the paw prints. One of my late kitten was a tiny little thing with paws about the size of a dime. A crematorium decided (after I specifically requested just the ashes) they would do a paw print. The result was a 50 cent sized print of a splayed paw and looked nothing like my girl’s tiny delicate foot. They also sent her back in an elaborate carved box with a tuft of her hair. Then they charged me nearly $125 more for the “extras.”
I was furious and combined with my grief, called them and had it out with them. They said to forget the bill entirely.
I took the box to my vet for someone else and gave them her hair and paw print.
Some people like the “souvenirs,” and that’s fine. I do not and if I did, I would have done it myself while she was still alive.
So, finally, in answer to your question, I would definitely request my $ back because the paw print does NOT reflect your kitty with extra toes.